How may we help?

Simply browse our collections, select your size and colour, and click "Add to Cart". Proceed to checkout, enter your delivery details, and choose your preferred payment method. You will receive a confirmation on WhatsApp and email once your order is placed.

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) through our secure Shiprocket checkout. COD is available on eligible orders.

You can modify or cancel your order at any time before it is packed or dispatched. Once dispatched, the order cannot be changed. Please WhatsApp us at +91 8796-8222-96 or email orders@thesutrisha.com as soon as possible if you need to make changes.

Yes. A GST invoice will be included in your shipment and also sent to your registered email.

We ship through trusted partners including Shiprocket, Delhivery, Blue Dart, and DTDC, chosen based on your pin code and order size.

Please double-check your address and phone number at checkout. To correct an address, contact us before dispatch at orders@thesutrisha.com or +91 8796-8222-96. Couriers make up to 3 delivery attempts; if a parcel is returned as undeliverable, we'll arrange re-shipment, which may attract additional shipping charges.

If your order hasn't arrived within the estimated window, write to orders@thesutrisha.com or WhatsApp +91 8796-8222-96. We'll coordinate with the courier and aim to resolve it within 48 hours.

If your parcel arrives visibly damaged, please film an unboxing video and report it within 24 hours of delivery to orders@thesutrisha.com or +91 8796-8222-96. We'll arrange a replacement or refund after review, in line with our Exchange & Return Policy.

We offer free shipping on all prepaid orders across India. Cash on Delivery (COD) orders carry an additional non-refundable ₹99 charge.

You will receive a WhatsApp message and email with your tracking link once your order is dispatched. You can also check My Account → Orders on our website.

We currently ship only within India. International shipping is something we are actively working towards — stay tuned!

We accept eligible returns within 7 days of delivery, provided the item is unused, unwashed, undamaged, with tags and original packaging intact. Products purchased under special promotional offers, including BOGO offers, are not eligible for return. Please refer to our Exchange & Return Policy for full details.

WhatsApp us at +91 8796-8222-96 or email orders@thesutrisha.com within 7 days of delivery. Share your order number, reason, and photos. If approved, we will arrange reverse pickup where serviceable. If reverse pickup is unavailable at your pincode, you may be asked to self-ship; eligible self-shipping charges up to ₹120 are reimbursed against valid proof, as described in our Refund Policy.

We offer one free exchange per order for a size or colour change, subject to availability and the conditions in our Refund Policy. If the preferred size or colour is unavailable, store credit valid for 6 months will be issued. Exchanges for style, pattern, or another preference are not accepted.

Approved refunds are ordinarily processed within 5 business days from confirmation of the refund, subject to successful return verification, product inspection, and the applicable policy conditions. Prepaid refunds go back to the original payment source; COD refunds (excluding the ₹99 shipping fee) are processed to a bank account or UPI ID provided by the customer.

We recommend checking our Size Guide (also available on each product page) before ordering. If you are between sizes, we suggest sizing up for kurta sets and suits, as the fabric allows for minor alterations.

We do our best to capture true-to-life colours. However, slight variations may occur due to screen brightness, photography lighting, or fabric dye lots. These minor differences are not a valid reason for return unless the colour is substantially different from what was shown.

All Sutrisha ethnic wear currently listed on our store is ready-to-wear. We do not offer custom stitching at this time.

We source our fabrics from established textile markets and artisan clusters in Delhi NCR, prioritising quality and craftsmanship, and we are committed to working responsibly with our suppliers.

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access your order history easily.

You can reach us via WhatsApp at +91 8796-8222-96, email at care@thesutrisha.com, or through our Contact Us page. Our support hours are Monday to Saturday, 10 AM – 7 PM.

We are currently an online-only brand. All orders are dispatched from our facility in Sector 75, Noida, Uttar Pradesh 201301, India.

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