How may we help?
Have a question? We've got you covered. Browse our most frequently asked questions below, or reach out to us on WhatsApp at +91 8796-8222-96 — we're happy to help.
Orders & Payments
How do I place an order?
Simply browse our collections, select your size and colour, and click "Add to Cart". Proceed to checkout, enter your delivery details, and choose your preferred payment method. You will receive a confirmation on WhatsApp and email once your order is placed.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) via Razorpay. COD is available on eligible orders.
Can I modify or cancel my order after placing it?
You can modify or cancel your order any time before it is dispatched (usually within 1–2 business days of placement). Once dispatched, the order cannot be changed. Please WhatsApp us at +91 8796-8222-96 as soon as possible if you need to make changes.
Will I receive an invoice for my order?
Yes. A GST invoice will be included in your shipment and also sent to your registered email.
Shipping & Delivery
Which courier partners do you use?
We ship through trusted partners including Shiprocket, Delhivery, Blue Dart, and DTDC, chosen based on your pin code and order size.
What if I entered the wrong address or I'm unavailable?
Please double-check your address and phone number at checkout. To correct an address, contact us before dispatch at care@thesutrisha.com or +91 8796-8222-96. Couriers make up to 3 delivery attempts; if a parcel is returned as undeliverable, we'll arrange re-shipment, which may attract additional shipping charges.
What if my order is delayed or lost?
If your order hasn't arrived within the estimated window, write to care@thesutrisha.com or WhatsApp +91 8796-8222-96. We'll coordinate with the courier and aim to resolve it within 48 hours.
What if my package arrives damaged?
If your parcel arrives visibly damaged, please film an unboxing video and report it within 24 hours of delivery to care@thesutrisha.com or +91 8796-8222-96. We'll arrange a replacement or refund after review, in line with our Exchange & Return Policy.
What are the shipping charges?
We offer free shipping on all prepaid orders across India. Cash on Delivery (COD) orders carry an additional ₹29 charge.
How do I track my order?
You will receive a WhatsApp message and email with your tracking link once your order is dispatched. You can also check My Account → Orders on our website.
Do you ship internationally?
We currently ship only within India. International shipping is something we are actively working towards — stay tuned!
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unworn, unwashed, with tags intact and in original packaging. Sale items are non-returnable. Please refer to our Exchange & Return Policy for full details.
How do I initiate a return?
WhatsApp us at +91 8796-8222-96 or email care@thesutrisha.com within 7 days of delivery. Share your order number, reason, and photos. If approved, we will arrange a free reverse pickup.
Can I exchange for a different size or colour?
Yes! We offer one free exchange per order for size or colour, subject to availability. If your preferred size/colour is unavailable, we will issue a store credit valid for 6 months.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds go back to the original payment source (UPI/card/net banking). COD refunds are processed to your bank account.
Products & Sizing
How do I find the right size?
We recommend checking our Size Guide (also available on each product page) before ordering. If you are between sizes, we suggest sizing up for kurta sets and suits, as the fabric allows for minor alterations.
Are the colours accurate in the photos?
We do our best to capture true-to-life colours. However, slight variations may occur due to screen brightness, photography lighting, or fabric dye lots. These minor differences are not a valid reason for return unless the colour is substantially different from what was shown.
Do you offer stitching or customisation?
Currently, all our ethnic wear is ready-to-wear (unstitched suits are sold as fabric sets). We do not offer custom stitching at this time, but it is something we are considering for the future.
Where do you source your fabrics?
We source our fabrics from established textile markets and artisan clusters in Delhi NCR, prioritising quality and craftsmanship, and we are committed to working responsibly with our suppliers.
Account & General
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access your order history easily.
How can I contact Sutrisha?
You can reach us via WhatsApp at +91 8796-8222-96, email at care@thesutrisha.com, or through our Contact Us page. Our support hours are Monday to Saturday, 10 AM – 7 PM.
Do you have a physical store?
We are currently an online-only brand. All orders are dispatched from our facility in Noida, Uttar Pradesh.
How do I stay updated on new arrivals and offers?
Follow us on Instagram and Facebook for the latest arrivals, styling inspiration, and exclusive offers. You can also subscribe to our newsletter to get updates directly in your inbox.
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